Shipping Policy
Last updated: 1 January 2024
Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive an email confirmation with tracking details once your order has been dispatched.
Shipping Methods & Delivery Times
Standard (Pakistan): 2–4 business days
Express (Pakistan): 1–2 business days
Standard (International): 7–14 business days
Express (International): 3–5 business days
Shipping Costs
Shipping costs are calculated at checkout based on destination, product weight, and selected shipping method. Free standard shipping is available on all orders over Rs. 50,000.
Large Equipment Delivery
Cash counting machines and other large equipment are shipped via freight carriers. Delivery will be to the ground floor or loading dock. White-glove delivery and installation services are available at an additional cost — contact us for a quote.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your shipment on the carrier's website or through your account order history.
Damaged or Lost Shipments
If your order arrives damaged or does not arrive within the estimated timeframe, please contact us immediately at [email protected]. We will investigate and resolve the issue within 3 business days.
Returns & Exchanges
We accept returns within 30 days of delivery for products in original condition. To initiate a return, contact our support team. Return shipping costs are the responsibility of the buyer unless the product is defective or incorrectly sent.
Contact Us
For shipping-related questions, contact us at [email protected] or call 03-111-444-111.