Frequently Asked Questions
Everything you need to know about our products and services.
What types of cash machines do you sell?
We carry a full range of cash handling equipment including ATM machines, banknote counters, bill validators, coin sorters, and POS terminals. All products are sourced from certified manufacturers.
Do your products come with a warranty?
Yes. All products include a minimum 12-month manufacturer warranty. Extended warranty plans of up to 3 years are available at checkout for most products.
How long does shipping take?
Standard shipping takes 3–7 business days within Europe and 7–14 business days internationally. Express shipping options are available for most products.
Do you offer bulk discounts for businesses?
Absolutely. We offer tiered pricing for orders of 5 or more units. Contact our sales team at [email protected] for a custom quote.
Can I return a product if it does not meet my expectations?
We accept returns within 30 days of delivery for products in original, unused condition with all original packaging. Custom or special-order items may not be eligible for return.
Are your ATMs compatible with multiple currencies?
Many of our ATM models support multi-currency dispensing. Check the individual product specification sheet for supported currencies, or contact our team for guidance.
Do you provide installation or setup services?
We provide remote setup assistance for all products at no charge. On-site installation services are available for select regions — contact us for availability and pricing.
How do I update the software on my cash machine?
Most of our devices support over-the-air (OTA) firmware updates. Your device will prompt you when an update is available. Manual update instructions are included in the product manual.
What payment methods do you accept?
We accept cash on delivery (COD), bank transfers, and major credit/debit cards. Business accounts can apply for net-30 payment terms.
How can I reach your customer support?
Our support team is available 24/7 via email at [email protected] and by phone at 03-111-444-111. Average response time is under 2 hours.
Still have questions?
Contact Support